Política de reembolso
Refund policy
Refund Policy
At Unseen Apparel, we are committed to providing you with high-quality products that meet your expectations. We take great care in ensuring that our items are crafted with precision and attention to detail. However, in the event that you encounter any issues with your purchase, we have a policy in place to address your concerns.
Refund Policy:
Please note that we do not offer refunds on purchases unless exceptional circumstances arise. As a customer-focused brand, we believe in resolving issues and providing satisfactory solutions to our valued customers. If a refund is permitted, the shipping amount will be deducted from the refunded amount.
Our Commitment to Customer Satisfaction:
If you experience any problems with your Unseen Apparel product, we are here to assist you. We understand that unforeseen issues may occasionally arise, such as manufacturing defects or shipping damages. In such cases, we encourage you to reach out to our customer support team with valid proof of the issue, such as photographs or detailed descriptions.
Please note that we will not be fulfilling any orders that our website integration platform deems to have a medium or high risk of fraud associated with it, and it is up to our discretion in order to keep everyone's best interest as a priority,.
Investigation and Resolutions:
Once we receive your complaint and the necessary evidence, we will investigate the matter thoroughly. Our dedicated team will assess the situation and determine the best course of action to resolve the issue promptly.
Potential Resolutions:
If our investigation confirms that the issue is due to a manufacturing defect or shipping damage, we will offer appropriate resolutions to make it up to you. These resolutions may include:
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Discounts or Promotions: We may provide you with a discount or promotional code to use on future purchases as a gesture of goodwill.
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Replacement or Exchange: Depending on the nature of the issue, we may offer a replacement or exchange of the product, subject to availability.
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Store Credit: In certain cases, we may issue store credit that you can use towards your next purchase.
Please note that the resolution offered will be determined on a case-by-case basis, taking into consideration the specific circumstances and the evidence provided.
Submitting a Claim:
To initiate a claim and request investigation, please contact our customer support team within 14 days of receiving your order. Kindly provide us with all the relevant information and supporting evidence to expedite the process.
Products and Services:
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. It is important to note that some designs shown on the mockup may appear smaller or larger in person, due to manufacturing limitations. It is also important to consider that our method of printing (DTF) may be used on products that would be better suited as DTG, therefore resulting in a quality difference.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Exclusions:
It's important to note that this policy does not cover general wear and tear, damage caused by misuse or improper care, or changes in personal preferences. Additionally, any issues reported after the specified timeframe of 14 days will be considered on a discretionary basis.
We highly encourage you to carefully review the product descriptions, size charts, and other relevant details before making a purchase to ensure compatibility and satisfaction.
Contact Us:
If you have any questions or concerns regarding our refund policy or need assistance with a product issue, please reach out to our customer support team. We are available to help and ensure that your shopping experience with Unseen Apparel remains exceptional.
Thank you for choosing Unseen Apparel. We appreciate your trust and loyalty.